FAQs

Do you ship outside of the UK?
Yes we do, we ship worldwide.

 

Can you ship to a different address other than the registered Paypal/credit card address?
No, i'm afraid due to the current threat of internet fraud we are advised not to post to different addresses.

 

Why are your clothes so inexpensive?
We work on a small profit margin, low cost threshold and high turnover.

 

Can I visit Kids Closet?
Call to arrange an appointment to suit

 

Can I contact you by telephone?
Yes, between the hours of 8.00am - 8.00pm GMT Monday to Sunday within the UK on 07989 301920 or outside the UK on +44 (0)7989 301920.

 

How often do you update your site?
The site is being updated two to three times a week at present.

 

What condition are the gently worn clothes offered for sale?
We make sure that all our gently worn clothes meet our customers highest expectations by individually hand-picking them ourselves, they are in excellent condition, free of any flaws, rips, stains or excessive wear, unless otherwise stated, just click on the 'Kids Closet guestbook' below to see what our customers think of the condition of the clothes supplied.

 

What is your returns policy?
Please read our 'Terms & Conditions'

 

How do I know how reliable your service is?
Just click on the 'Kids Closet guestbook' below to see what our customers think of us.

 

Can you sell my children's outgrown clothes for me from your shop?
Unfortunately we do not operate an agency business, however we may be interested in buying your items outright as long as they are designer/namebrand labels in impeccable condition, it doesn't matter what season or age they are, so if you live in the Worcestershire area just get in contact with us to arrange a mutually convenient time and place. Alternatively you can send a parcel through the post.

 

What does RRP mean?
This was the original 'recommended retail price' of the garment for sale, the lower price is the current asking price

 

How can I feel confident that the item will fit my child?
Do not hesitate to ask for measurements for any item(s).  Please contact via sales@kidscloset.co.uk

 

How much will it cost me to have the goods sent?
UK postage is £2.50 per order and sent second class.  Overseas orders are charged depending on weight.  If you require an item sent urgently please email or telephone Kids Closet and it can be arranged.

 

Do you charge a surcharge when payment is made via credit card like other online stores?
No.

 

If you have any questions you would like answered then please e-mail us with your question for a prompt replyand if the same question keeps getting asked, then it will be added above.