'Frequently
Asked Questions'
Do
you ship outside of the UK?
Yes
we do, we ship worldwide.
Why
are your clothes so inexpensive?
We work on a small profit margin,
low cost threshold and high turnover.
Can I visit Kids Closet?
Call to
arrange an appointment to suit, you can find us by clicking on the 'Find us' link
above.
Can
I contact you by telephone?
Yes, between the hours of 8.00am -
8.00pm GMT Monday to Sunday within the UK on 01905 830305 or outside the UK on
+44 (0) 1905 830305.
How often do you update your site?
The
site is being updated two to three times a week at present.
What condition are the gently worn clothes offered
for sale?
We make sure that all our gently worn clothes meet our
customers highest expectations by individually hand-picking them ourselves, they
are in excellent condition, free of any flaws, rips, stains or excessive wear,
unless otherwise stated, just click on the 'Kids Closet guestbook' below to see
what our customers think of the condition of the clothes supplied.
What is your returns policy?
Please read our 'Terms & Conditions'
How
do I know how reliable your service is?
Just click on the 'Kids
Closet guestbook' below to see what our customers think of us.
Can
you sell my children's outgrown clothes for me from your shop?
Unfortunately
we do not operate an agency business, however we may be interested in buying your
items outright as long as they are designer/namebrand labels in impeccable condition,
it doesn't matter what season or age they are, so if you live in the Birmingham
area just get in contact with us to arrange a mutually convenient time and place.
Can
I reserve an outfit?
Yes, normally we will hold it for up to 48
hours, marking it as 'RESERVED' on the site.
What
does RRP mean?
This was the original 'recommended retail price'
of the garment for sale, the lower price is the current asking price.
How
can I feel confident that the item will fit my child?
Do not hesitate
to ask for measurements for any item(s).
How
much will it cost me to have the goods shipped?
Items are generally
shipped out first class or by standard parcels via the Post Office and it all
depends on the weight of the parcel, once an order/enquiry is received, on request,
shipping costs can be given. We try to keep postage costs to a minimum, no charge
is made for packaging.
Do
you charge a surcharge when payment is made via credit card like other online
stores?
No.
If
you have any questions you would like answered then please e-mail us with your
question for a prompt replyand if the same question keeps getting asked, then
it will be added above.
